Joel Gomes

IT Support Specialist | Cybersecurity Enthusiast | Academic Leader

Praia, CV.

About

Joel Gomes is an ambitious and results-oriented IT professional with a strong foundation in cybersecurity, network management, and helpdesk operations. With proven leadership and organizational skills from academic and volunteer roles, he is eager to leverage his technical expertise and problem-solving abilities to drive efficiency and enhance digital infrastructure in an entry-level IT or cybersecurity position.

Work

USVirtual | Universidade de Santiago

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Gestor de Helpdesk

Praia, Santiago, Cabo Verde

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Summary

Led helpdesk operations and provided comprehensive technical support for university platforms and network infrastructure.

Highlights

Resolved a wide range of technical problems, ensuring minimal disruption to academic and administrative activities.

Managed university platforms, optimizing performance and user experience for students and staff.

Performed critical repair and maintenance of internet network infrastructure, improving connectivity and system uptime.

Trained and onboarded new helpdesk team members, enhancing team capabilities and service delivery.

Garantia Seguros de Cabo Verde

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Suporte Operacional - IT

Praia, Santiago, Cabo Verde

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Summary

Manages user access, printer systems, and insurance-specific knowledge within the IT operations department at Garantia Seguros.

Highlights

Managed user accounts and permissions, ensuring seamless access and security for internal systems.

Administered and maintained printer infrastructure, optimizing functionality and minimizing downtime for critical office operations.

Applied foundational knowledge of insurance processes to provide targeted IT support, enhancing departmental efficiency.

Volunteer

Vice-Presidente

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Federação Nacional dos Estudantes e Desporto Universitário de Cabo Verde

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Oversaw communication and image strategy as Vice-President for the National Federation of University Students and Sports of Cape Verde.

Highlights

Spearheaded the creation and dynamic management of the Federation's Instagram page, significantly increasing online presence and engagement.

Published informative content and relevant topics, fostering communication and interest among the target student audience.

Managed the communication and image department, ensuring consistent branding and messaging across all platforms.

Vice-Presidente

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Associação Academica da Universidade de Santiago

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Served as an associative leader, developing key partnerships and implementing impactful student activities for the institution.

Highlights

Orchestrated the creation of interactive activities for students, significantly boosting engagement and campus life.

Negotiated and finalized a protocol agreement with Escola de Condução Platô, expanding student benefits and external partnerships.

Secured a protocol agreement with Ótica Medica do Platô, providing valuable services and resources for students.

Played a crucial leadership role in the academic association, contributing to memorable institutional moments.

Membro Fundador

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Associação dos Estudantes da Escola Secundária Manuel Lopes

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Played a pivotal role in establishing the Manuel Lopes Secondary School Students' Association, from initial committee organization to the first official election.

Highlights

Led the foundational process for creating the Students' Association, establishing governance and operational frameworks.

Organized and coordinated committee members, ensuring effective collaboration during the association's formative stages.

Successfully facilitated the first official election, establishing democratic processes for future leadership.

Education

Universidade de Santiago

Praia, Santiago, Cabo Verde
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Licenciatura Engenheiro Informático Grade:

Languages

Kriolo

Português

Espanhol

Inglês

Italiano

Certificates

Gerenciamento de Ameaças Cibernéticas

Cisco Network Academy

Introdução à IoT e à Transformação Digital

Cisco Network Academy

Fortinet Tech Training (Fortinet Firewall Configuration)

Fortinet

Seminário sobre Desenvolvimento da Economia Digital em Cabo Verde

CIFAL (Centro de Formação de Talentos Económicos e de Informatização da Ásia-Pacífico de Xangai)

Hacker Ético Profissional

Cisco NetAcademy

Fundamentos Essenciais de Cibersegurança

Cisco NetAcademy

Introduction to Cybersecurity

Cisco NetAcademy

Formação em IGRP-WEB

Nosi

Liderança e Gestão de Carreiras

Associação Acadêmica da Universidade de Santiago

Atendimento ao Publico

GRH

Skills

Cybersecurity

Security Analysis, Information Security Management, Cybersecurity Training (CNCS, RGPD), Cisco Computer Networks, Incident Response, Telecom Network Troubleshooting, Ethical Hacking, IoT Security, Digital Transformation, Risk Management, Intrusion Analysis, Security Assessment, Device Security, Disaster Recovery, Threat Intelligence, Security Controls, Governance.

IT Support & Networking

Helpdesk Management, Technical Problem Resolution, User Management, Printer Management, Network Maintenance, Internet Troubleshooting, Platform Management, Windows OS, Microsoft Office, Gmail, Cisco Packet Tracer, Computer Networks, Services Desk, GLPI, SpiceWorks.

Leadership & Project Management

Team Leadership, Project Coordination, Organizational Skills, Stakeholder Management, Communication, Conflict Resolution, Public Speaking, Strategic Planning, Training & Development, Association Management.

Interpersonal & Soft Skills

Teamwork, Customer Service Excellence, Problem-Solving, Interpersonal Communication, Adaptability, Fast Learner, Detail-Oriented.

Programming & Tools

Python (Basic), IoT Programming, IGRP-WEB.

Interests

Sports & Hobbies

Chess, Handball, Volleyball.